Warranty Policy and Limitations

Bitronics values your business and always attempts to provide you the very best of service. Please refer to the following warranty tables for basic product warranty information.

  • New Custom-Built Computer Systems: 2-year Return to Base
  • PC Parts: 1-year Retern to Base
  • Monitors: 3-year Manufacturer Warranty(Refer to the Manufacturer Warranty Policy)
  • Laptops: Manufacturer Warranty(Refer to the Manufacturer Warranty Policy)
  • Refurbished Computers&Laptops: 3-month Return to Base

Bitronics’ limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship.

We will have no liability for any Product returned if we determines that:

  • The asserted defect:
    • is not present,
    • is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers, accident or mishandling while in the possession of someone other than Bitronics.
  • The product was not used in accordance with Bitronics specifications and instructions.
  • The product was not used for its intended function (for example, desktop drives used in an Enterprise environment).

If the fault is determined as a minor failure Bitronics’ will choose to:

  • repair the goods
  • replace the goods
  • offer a refund

Change of Mind Returns

We may accept returns of goods without incurring a restocking fee if the item(s) meet all the following criteria:

  • The product has not been opened
  • The product is not a special order product
  • The product is not in large quantity (greater than 3 units)
  • The product value is less than $1,000
  • The product is returned within 5 business days of purchase

All change of mind returns (even those within the above criteria) are subject to Bitronics’ inspection & final approval. The final credit or refund provided will be based on the lesser value of either the original purchase price or current selling price.

We do not accept any change of mind returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones.

Please note, we are not able to provide immediate replacements or refunds on all products – many products need to undergo assessment and repair under warranty.

Manufacturer Warranty Details

Company Phone Number
Acer 1300 365 100
AOC 1300 262 669
Asus 1300 278 788
Belkin 1800 235 546
BenQ 1300 130 336
Canon 13 13 83
DLink 1300 700 100
EDIMAX 03 9543-1888
Epson 1300 361 054
Gigabyte 03 8561-6288
HP 13 10 47
Lenovo 1800 041 021
LG 1300 542 273
Philips 1300 360 386
Samsung 1300 362 603
Thermaltake 03 9544-6587
TP-Link 1300 875 465
ViewSonic 1800 880 818